Refund policy

Returns & Refunds

We want you to have a great experience with Barnabas Robotics! If something isn’t right, we’re happy to help.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 7 days of delivery so we can make it right.

Please include:

  • Your order number

  • A brief description of the issue

  • Photos of the product and packaging

We’ll work with you as quickly as possible to resolve the problem.

Standard Returns

If you change your mind about your purchase, returns may be requested within 30 days of delivery.

To qualify for a return:

  • Items must be unused and in original condition

  • All original parts, packaging, manuals, and accessories must be included

  • Products showing signs of use, damage, modification, or missing components may not qualify for a refund or may be subject to additional deductions

Approved returns may be subject to a 10% restocking fee to help cover inspection, processing, and restocking costs.

Customers are responsible for return shipping costs.

Original shipping charges are non-refundable.

Refund Processing

Once your return is received and inspected, we’ll process your refund to the original payment method.

Please allow several business days for your bank or credit card provider to process the refund after it has been issued.

Questions?

We’re always happy to help.

Email: order@barnabasrobotics.com